Posted by Amit Kulkarni [Admin] | Posted in barrier , bridge , communication , testers | Posted on 4/09/2010 04:54:00 PM
It is very important how you convey the message. It all depends on whom you are trying to interact with – management, analyst, programmers, and testers or directly with the client. This information is indeed a very important piece but the most important thing is how well you convey this!
Testers need to have good communication skills so that it will be easy for them to convey the right message. We (testers) have to have good communication skills for various reasons as it helps in preparing bug reports, meetings with peers, and any updates for the clients. May more!!!!
Communication can be a bridge or a barrier. Why? It all depends on how you look at it. If you are not good in communicating things – what problems do you face? There are various different types or even more different things you have to do in order to get the message conveyed.
A bridge:
If you are good at communicating then it will be easy for you to explain the issues, write well written bug report (from the vocabulary point of view), meetings with peers, clients etc. There are other things that make it easy but if you clear this hurdle – it does make sense.
If well communicated then it is very unlikely that there is any chance of any misunderstandings for developers or even for the clients. There will be no need for a developer to call their fellow colleague and ask them what they mean by this? (Something in their report). Over here communication is indeed act as a bridge, not act but it is a powerful bridge. Those who really work on their reports with backed up with good communication skills certainly have higher chances of making it BIG. That really does not mean that a person who is not good in communication can not be a good tester. They are.
E.g.
These people are not afraid of sharing their ideas with their management – even if they are not directly reporting them.
A barrier:
It all comes when we get a practical experience or exposure to live industries. We can communicate things with our friends, parents but that communication is different than that of communicating with real world, real people – who are listening to you carefully. For most of us this is a barrier on how to talk with these real people who have questions ready for everything you say. No one is perfect – it all takes some efforts to be good at communication but if we try then we can. For those who does not take it that seriously will get success initially but it will be stagnating thing for them – doing the same work, no improvement, no appreciation, no progress.
It becomes a barrier when we fail to convey the message to our intended audience – it can be your colleagues, people in management or in some of the cases clients. We asked questions for everything as why something you just now mentioned is not clear – elaborate. If this becomes habit or a thing happens quite often then it is a barrier. The problem is they somehow not confident about their testing skills if they lack in communicating the things well.
E.g.
A good tester who feels communication as a barrier for them thinks 10 times before they approaching their Product Head with the brilliant idea they have in mind.
A workshop or internal training is being conducted but they are afraid to ask questions because they feel it is a barrier for you.
When the shuffle happens and someone moves from the category of communication as a barrier and now a bridge that is when a real change in their lives.
Best Regards,
Amit
testing is my passion!!!
Started writing this blog at 4:00 PM IST and completed the blog at 4:50 PM IST

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