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Posted by Amit Kulkarni [Admin] | Posted in , , , | Posted on 3/30/2010 06:25:00 PM

In my last assignment I had to use the clients bug tracking application. It is good to have a tool than to have separate documents prepared by the testers and share them with developers. It helped me a lot in order to prioritize the bugs accordingly and that helped the development team to fix them. The assignment was about to be over and I sent a reminder mail to see the status of the bugs, although I can see them using their application but it was just my way of reminding the development team. Although there was no update from development team but I got to see a status update mail by PM – fair enough!



It was the next week (last week) for the assignment from my side – I saw some updates from development team as they were busy with some enhancement.


Some questions to my mind:

  •  What is more important? Fixing current issues or working on enhancement?
  •  Why not fix the issues which are of high priority?
Well as they say testers job is to raise the bugs – it is stakeholders, client, PM responsible to answer all these questions. Move on.


One fine day flooded with emails on notifying me to verify some of the fixed bugs. I was happy to see that some of the have been fixed and some of them have been just marked as fixed with a note:


It is not harmful. (Me: Harmful???)
It will happen if the user intentionally tries that. (Me: that. What is that?)


Okay so I understood one thin that even the development team is not aware of how to use this bug tracking tool? Hmmm. After watching some of the notes the development team has entered for some of the bugs I was sure enough either they don’t want to fix the issues, or they are over-loaded with the work in their hands.


Some more questions:


  • Does it happen that when the deadline for the application come close, the development team starts closing some of the issues?
  • Why not ask for more details from testers before putting such a note which indeed does not convey any message?
As a part of assignment or my working style – I had conversation with PM and informed them about this. Even I tried to pull a chair for my colleague developer to inform them on not put such notes as they really do not serve any purpose. Nod from a developer. (I do not know if that is “Yes” or “No”)

Final day of the assignment and I was working on the email to keep informed all on the status of the issues logged during the iteration. It was indeed a mixed experience during that iteration and I just wanted to help the team improve on the quality.


Now it is been 1 month that my assignment got over and I just wanted to see what is the status for those bugs – where the development team has put such notes. Just out of curiosity. :) 

It was indeed altogether different experience as I saw some of them now have notes from the person who was leading it. They made it clear not to put such notes as they do not make sense to management and also put their own notes – of course by changing the status too. (More work for development team, it could have been avoided at the very first instance)

So I close this post by asking you a question.

Have you come across any note which does not convey any message? 


Best Regards,



Amit



testing is my passion!!!
http://bugteaser.blogspot.com

Started writing the blog at 05:25PM and completed the blog: 06:15 PM

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