bugTeaser!!!

Love teasing bugs!!

I was working with this client .....can not disclose the company details but the client name was Joan. He was too specific in his approach that at times it becomes very difficult to convince him. Everytime we get some issue that we think of an issue but Joan (the great) has his own way of convincing others its not a "Bug" but some feature. As a tester we have to be very convincing in order to convince others that ....what we have reported is actually a "Bug". Its an art which gradually ...increases with our experience and the people with whol we are working with.

One fine day I made early to the office and started my work. The release date of the application is getting closer so we have to very careful.....while reporting out issues. I got a hot cuf of "Coffee" for me......in a big mug so that I feel good. I started with my work and making sure that documenting all the things with screenshot for my assist. I find something......so I log the bug in our bug reporting application. As a part of process adherance we have to drop a mail to testing manager and keeping Joan in the loop. As usual I made sure that I backup myself very well (and this time my approach was somewhat different towards the task)...this time... I continued..with my work. The day got over on a good note and I had a different feeling on that day. :) I drop the idea to have another cup of "Coffee" while leaving from the office....but when I got downstairs ....I saw one "tapri chai" shop. I asked my friend to accompany me for this....and we both sat there. My friend can not leave with cigarette so he light one. As usual the conversation started with others over there and with "tapri chai" owner got in. One customer was complaining that the "chai" is not good.....and he will not pay for this. The "tapri chai" owner was very calm, putting smile on face...listening to the customer..... After the customer was done with say...... the "tapri chai" owner said ....... chai to maine khud banai hain lekin roj to tareeka main apnata tha ....aaj thoda alag tareeka apnaya hain ...saheb. Even we had the same tea....but we could not feel the difference.....but after their conversation started I though to myself "It tastes something different" and my friend joined me too in affirmation.

The discussion got serious not...... as you all might be knowing a "tapri chai" in Mumbai can cost you from Rs. 2.50 to Rs. 3.50....... the "tapri chai" owner was trying to convince the customer there is nothing wrong with the tea. Lastly, he said one good thing to the customer....... in your work do you follow the same routine or at times you try to find out some different way of doing the same thing......which may or may not give out fruitful result. If I would have made the same tea everyday.......then also you will say that its the same tea........ and when I tried something else....... to see the response.... you are saying that its not good. Life is not same everyday, our approach can make many things different if we want to. Finally the customer agrees to apy for the chai and left from there.

It struck to me so much so that I asked my friend that we should leave now...as I had some work at home. That day I slept very early....after finishing the work.

The next morning ...again I made very early to the office..... I knew for the fact that I would have got any reply to mail which I dropped yesterday obviously from "Joan". To my surprise the mail subject line says "Good work Amit"........

I opened the mail...and for that issue Joan was convinced with me that its an issue or "Bug". Normally, for all the issues we follow the same old routine....but this time I did some online search, other products, the impact of the bug, why it needs to be fixed. After sometime Joan called me up on phone and appreciated the work.....

As a tester we have to always try to find out some or the other different ways but with the process adherance. These ways not only help you exploring new things but it will definately help you convincing others why the issue needs to be fixed. Sometimes we have to be practical or sometime we have to just one goal in mind to break the application (put as much load as you can), or if you are concentrating on UI then it should look good from user's perspective ...ultimately we are also customers too. If you always follow the same routine then the chances are very less that you will be getting any new issue so always search for some other path.

Joan finally agreed its a Bug!!!

Best Regards,

Amit

testing is mys passion!!!!

http://bugteaser.blogspot.com